We aim to ship most purchases via international air freight within 5 to 7 days following the receipt of payment, unless stock items are low or the stallholder/manufacturer has to make the item up specifically. Please allow 7 to 21 days for delivery.
Once you have confirmed your order we know how important it is for you to know when to expect your order to arrive, especially if you have ordered something for a special occasion. All stallholders at www.madeintonga.com are conscious of providing good customer service and every effort will be made to get your order to you as soon as possible.
Orders will be shipped from The Kingdom of Tonga to our logistics agent in Auckland or Tauranga, New Zealand. Then the orders are distributed worldwide. For orders shipped within New Zealand we use a tracked courier service with Courier Post.
Shipping rates vary and are dependant on the destination and the weight of the item. Shipping rates will be calculated at checkout. If there is a variation in the shipping charge, we will email you and let you know the difference. This may occur when the item purchased is a large size or where multiple purchases have been made the calculation may not always be accurate. If this is the case, we will email you with the correct charge.
Customs and Duty
Items may be subject to customs requirements and also import duties and taxes once your order reaches the respective country of destination. Please note we will not be held responsible for any delays caused by Customs in the recipient country, this also includes parcels that are detained or confiscated if they are deemed prohibited by the customs authority in the recipient country.
Any duties and taxes, which are levied by the authorities in the destination country, are at your cost. Also shipping fees are not refundable for undeliverable or refused shipments.
Some products may be restricted or not allowed in some countries. Responsibility for this rests with the purchaser and if you are not sure if the items you are ordering are permitted in your country then it is solely your responsibility to check.
For deliveries to high risk countries we will request proof of identity documents, this also pertains to any products with age restrictions.
In the event that a parcel is unclaimed by a customer in the recipient country and is returned back to us, we are not obligated to provide a refund to the value of the product. We will however provide the option of resending the item(s) with any additional shipping costs incurred resting with the customer(s) concerned.
If by chance you have still not received your order after 30 working days due to goods being "lost-in-delivery", you are advised to contact us . We can then assist in tracking your order and advising on the status of the parcels delivery.
Pay securely for your online purchases via PayPal or you can make payment direct to our bank account using the information provided during the checkout process.
How does PayPal work?
You go through a 4-step process to pay for a purchase via PayPal
- You click the payment buttons next to the selected items when you are ready to checkout
- If you have a PayPal account, you can log into PayPal. If you don’t have a PayPal account, you simply enter all your payment information on a secure and protected webpage.
- You then review and complete the purchase on PayPal.
- After payment is processed you will return to www.madeintonga.com
All prices are represented in New Zealand currency, NZD. All prices are inclusive of the New Zealand Government’s Goods and Services Tax (GST), currently set at 15% of the price of all products. All prices are correct at the time of publication; however we reserve the right to alter prices for any reason at any time.
Credit Card transactions are processed via PayPal secure on-line payment system
Taxes and Duties
The recipient of the item is responsible for any levies, taxes or customs fees charged by customs in the receiving country. These charges (if any) are separate from any www.madeintonga.com charges and are beyond our control or ability to predict. Please check with your local post office or authority for more information.
MadeInTonga has bank accounts both in the Kingdom of Tonga and in New Zealand.
When paying directly to our bank accounts, please use your order number as a reference with your payment which is provided during the checkout process. Depending on the country you are sending payment from you may also be asked for the following codes.
- A BIC (bank identifier code) - this is the same as the Swift code for Westpac Bank of Tonga which is BTONTONU or Westpac New Zealand which is WPACNZ2W
- An IBAN (international bank account number) - this is the full bank account number with no spaces or dashes
- A BSB, sort code or FW - This is the bank and branch number of the account
All the necessary details, codes and account numbers are provided at checkout if you choose this option.
The NZ Consumer Guarantees Act 1993 is a cornerstone piece of legislation. Its role is to protect consumers.
Under the Act, your consumer rights are expressed as a series of "guarantees" that a seller automatically makes to you when you buy any goods or services ordinarily purchased for personal use.
you can view the Act by clicking here
Warranty and returns policy
We sell products made by other people. Where products are found to be damaged or faulty, we will pass on to you the benefit of the manufacturer's warranty for affected products.
There may be unforeseen circumstances in which it is not possible for us to supply a product. If this happens, we will cancel orders for that product. We will refund or cancel your payment. We cannot accept liability for any other loss or damage arising as a result of the cancellation.
Our website is our property. Our website includes copyright material, trademarks and registered trademarks which belong to us and stallholders part of the www.madeintonga.com marketplace
You can only use it to browse and purchase our products. Other conditions and warranties are excluded
We are not liable to you or any other person for any loss in connection with the use of our website or a linked website, or any products sold via our website. Unless expressly stated in these terms, all other implied conditions and warranties are excluded.
Where our liability cannot be excluded by law, our liability for any breach of such condition or warranty shall be limited, at our option and to the extent permitted by law to:
- the replacement of the products or the supply of equivalent products, the repair of the products or the cost of replacing, repairing or acquiring equivalent products; or
- the total purchase price paid for the products under these terms.
We have done our best to ensure that the information provided on our website is accurate and current. However we do not make any representation or warranty as to the accuracy or completeness of the information and we don't guarantee that our website is free from errors or faults. We accept no liability for any such inaccuracies, errors or faults.
Finally, we make no warranty that any product will meet your needs.
Changes in these terms
We may vary these terms or any information contained on our website at any time.
Communication with you will be by email - notice of confirmation and receipt of your order, invoices and so on. You agree when you use this site and accept these terms that we can send you these kinds of emails. We comply with the Unsolicited Electronic Messages Act 2007. If we send you promotional offers via email, you will be able to respond asking us not to send you offers and the like as well as unsubscribe from future mailings.
We will send you any notices by email to the address that you have provided. You will be deemed to have received a notice at the time that the email is sent. Please keep your email address information up to date.
We may transfer all or part of our rights and obligations under these terms to our business partners or related bodies corporate. You may transfer the benefit of our products and services but not your obligations under these terms.
Should you receive an item in a faulty or damaged condition, and you wish to return the item, then the following conditions apply;
- The items must be in the same condition as they were when you received them
- If a replacement is required it will be sent immediately subject to availability, at no charge.
- If a refund is required, it will be provided according to the original payment (i.e. if payment was made by credit card, then the same credit card will be credited).
- Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning the goods.
- Returns are not accepted due to a change of mind, so please choose carefully.
The reason for return must be communicated to www.madeintonga.com within 5 days of receiving the item(s).
You can email the details of your claim to email@example.com
- Secure Details - Internet Ordering and Security is of utmost concern to us. We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone.
- Credit Card Transactions - All your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence. Credit card data will be hosted by secure third party gateway - PayPal. Click here to visit the PayPal Security Centre.
- Multiple Payment Methods - If for any reason you do not feel safe entering your credit card information on our site, please feel free to email or post your order to us.
- Secure Account - We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.
We are committed to protecting your privacy. We firmly believe that electronic security and privacy are necessary for the continued success of the Internet. In support of this, we only use the personal information that you provide to create a more personalised experience for you, in accordance with the terms outlined below.
The Office of the Privacy Commissioner (http://www.privacy.org.nz) provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.
What information do we collect?
We collect personally identifiable information. Providing this information will always be optional for you. However, some services may not be available to you if you chose not to provide it.
From time to time, we may run contests or other promotions. If you participate, we may request your name, mailing address, email address and other information in order to administer the promotion. When you submit a request, review or comment to our customer service department, we may ask you for your email address.
We also collect aggregated data. This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.
Who do we share this information with?
We will not share the information that we collect with any third parties. The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorised.
The aggregated data (not the personally identifiable information) may be shared with third parties such as advertisers or business partners.
How do we use the information?
When you register, complete a form or participate in any contest or promotion on our website, we will use the information you provided to us to send you email or regular mail from us regarding products, services or other contests and promotions that we think may be of interest to you.
We may use the data to verify your identity if you need help with a forgotten password, or you are having difficulties with any of our site services.
From time to time we may aggregate your information analyse trends, preferences, and demographics.
We may use the information for other purposes with your prior permission.
How do we use "cookies"?
"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Cookies do not contain personally identifying information. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Microsoft Explorer, Chrome, Safari, Firefox or Netscape) and what domain you are accessing our site from. With this information we can do the following:
1. Track traffic patterns to our site.
2. Ensure that the most relevant content is being shown.
3. Allow you to enter certain site member services without having to log in each time you visit.
Third-party vendors, including Google, may show our ads across other sites on the Internet.
Cookies stored by your browser may be used by third-party vendors, including Google, to show you ads based on your previous website activity, including visits to our website.
What about our advertisers and business partners?
Opting in and opting out
You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.
Can we change this policy?
In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time.
Your right to access your information
The New Zealand Privacy Act of 1993 gives you the right to access and correct this information.